Privacy Policy for Rewire Chronic Pain, LLC

Effective Date

Effective Date: May 26, 2025

Introduction

This Privacy Policy explains how Rewire Chronic Pain, LLC ('we', 'us', or 'our') collects, uses, and shares your personal information when you visit or interact with our website, RewireChronicPain.com ('Site'). By using this Site, you agree to the practices described in this Privacy Policy.

Children’s Privacy

This Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal data, we will delete that information promptly.

Information We Collect

We may collect the following categories of information from users:

Full name, email address, mailing address, phone number, time zone, and date of birth
Billing and payment information if purchasing a service
Information related to your experiences with chronic pain, including emotional well-being, psychological history, medical diagnoses, medication use, health goals, and daily habits
Data collected through intake forms, weekly progress assessments, session reflections, or journaling tools
IP address, browser type, device information, and pages visited
Audio, video, or transcripts from recorded sessions when client consent is given

How We Collect Information

We collect information in the following ways:

Directly from you when you submit an intake form, register for a session, make a purchase, or communicate with us
Automatically via cookies, pixels, and other technologies when you browse our Site
Through third-party platforms such as Zoho Forms and Simply.Coach used to deliver and manage our services

Cookies and Analytics

Our Site uses cookies and similar technologies to enhance user experience, perform analytics, and deliver relevant content.

Types of cookies we may use include functional (essential), performance (site usage), and advertising cookies.

Cookies can be session-based (deleted after you close your browser) or persistent (stored until they expire or are manually deleted).

We use Google Analytics and Wix Analytics to understand how visitors interact with our Site. You may opt out of Google Analytics tracking using this tool: https://tools.google.com/dlpage/gaoptout.

You can manage or disable cookies through your browser settings. However, doing so may affect some functionalities of our Site.

Hosting and Platform Analytics

RewireChronicPain.com is hosted on Wix, which may collect information such as your IP address, browser type, pages visited, time spent on the Site, and device data.

This data is used by Wix to operate, maintain, and improve the performance and security of the Site.

Wix may use cookies and similar technologies to analyze traffic and behavior on our website.

For more information on how Wix processes your data, please visit the Wix Privacy Policy at https://www.wix.com/about/privacy.

Use of Information

We use collected information to:

Provide and manage our chronic pain coaching services
Tailor our approach based on your personal and emotional experience with chronic pain
Process payments and deliver services
Communicate with you about your account, progress, and session logistics
Send occasional promotional content or offers
Improve our Site and offerings

Session Recording and Transcription

With your explicit consent, Rewire Chronic Pain, LLC may record coaching sessions for the purposes of documentation, transcription, and improved service delivery.

You will be informed in advance if a session is being recorded and will have the option to decline.

Recordings are securely stored and may be shared with you upon request. They are not published or shared externally without your permission.

Sharing of Information

We do not sell your personal information. We may share data with:

Service providers (e.g., payment processors, email platforms, coaching software, or web hosting)
Legal authorities when required by law
Successors in case of a business sale or restructuring

Data Retention

We retain client records, including intake forms and session notes, for up to 3 years following the end of the coaching relationship unless otherwise requested.

Recordings and transcriptions are stored only with client consent and may be deleted upon request, unless needed for legal or record-keeping purposes.

Security

We take reasonable steps to secure your personal information using SSL encryption and trusted third-party tools. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights (US and GDPR)

Depending on your location, you may have the right to:

Access, correct, or delete your personal data
Withdraw consent at any time
Opt-out of marketing communications
File a complaint regarding issues or concerns with this website

If you choose to exercise your rights, please email us at rewirechronicpain@gmail.com and indicate which specific right you want to exercise.

International Transfers

If you are located outside the United States, please be aware that your information will be transferred to and processed in the United States. We use appropriate safeguards such as standard contractual clauses to protect your data in compliance with GDPR.

Do Not Track

Our Site does not respond to 'Do Not Track' signals from browsers.

Links to Other Sites

This Site may contain links to external websites, including educational resources, books, and third-party services. Please be aware that Rewire Chronic Pain, LLC is not responsible for the content or privacy practices of such other websites. We encourage you to read the privacy policies of any third-party sites you visit, especially if you choose to provide personal information to them.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date and notify you of significant changes by email or via a prominent notice on the Site. Significant changes may include new types of data collection, changes in data sharing practices, or updates to your rights as a user.

Contact Information

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at: